How can we help?

Email Support

Never send your password, email verification code, or other sensitive account information.

Delete Your Account

1. In the app profile, select Account management → Delete account.
2. Or open the web account deletion page.
3. Enter the verification code sent to the email address on your account, then confirm permanent deletion.

Once you confirm deletion, we immediately begin deleting your account, personal records, and linked photos. You won’t be able to sign in after account deletion is complete. After previously issued upload links expire, we perform a final storage check at least 25 hours later. If any sanitized analysis originals, intermediate copies, or high-quality JPEG copies contributed for model improvement remain, we queue them for deletion from linked private storage and Google Cloud Storage and retry failed work. Personal coffee records and their display photos are retained only while the account remains active and are deleted when you permanently delete the account.

Consent and Photo Processing

After email verification, you must separately and expressly consent to the Terms of Service, Privacy Policy, and core photo analysis before using the app. Before upload, the app creates a high-quality JPEG copy on your device, limits its longest edge to 4096px, and removes EXIF and GPS data. beanote does not transmit, store, or use location information. The sanitized analysis-original JPEG copy and the intermediate or derivative JPEG copies stored separately for analysis are each retained for up to 365 days from creation. Record display photos are retained separately for as long as the applicable record remains. See Core Photo Analysis for processing and retention details.

Providing images for model improvement is a separate optional item and is OFF by default. Only photos newly uploaded after you turn it ON may have a high-quality, EXIF/GPS-free JPEG copy retained in private Google Cloud Storage for up to 365 days from creation. Turning the setting OFF in the app profile or withdrawing consent through support stops future contributions and queues existing contributed copies for early deletion. Permanently deleting your account starts the same deletion process. You can use all core features without choosing this option. See Images for Model Improvement for details.

You may also request access to, correction of, or deletion of your personal information, withdraw a required agreement, or stop using beanote through the app profile or the support email address.

What to Include in Your Request

• The email address associated with your account, but never the verification code
• Your iPhone or Android device and OS version
• The affected feature and the approximate time the issue occurred
• An error screenshot with personal information hidden, or steps to reproduce the issue

Policies

• beanote Terms of Service
• beanote Privacy Policy
• Delete your beanote account